Business Ethics

Once again, I experienced why ethics is so critical for today’s small business owners and why many small business owners just don’t get it.

The other day I was invited to a networking event from someone whom I had just met at another networking event. He said that there would be some time for us to get to know each other better, information presented about his company and there would be opportunity to meet some potential prospects. I asked two very direct questions that I advise all my entrepreneurial and small business clients to ask:

1. Would those in attendance be in my target market of small business owners of $1 million to $10 million in sales?
2. Is this a multi-level marketing event?

I was told emphatically Yes and No. So I agreed to come because I believe in power networking: Attending as many networking events that are in or potentially in your target market.

After registering for the event at the front door, I then was given a tour of the facility with the emphasis on the people within each office and their accomplishments. My ethic’s detector antennae(EAD) began to tingle. Then I was introduced to a variety of associates who began asking me personal questions. Now my EAD is in full vibration. From a sales process, these individuals had not established any relationship, but presumed that my relationship with the person who invited me immediately extended to them. There really wasn’t any opportunity to meet any potential ideal prospects because each guest was being held in conversation by anywhere from one to three associates nor was there any time to meet with the individual who invited me because he was circling the room meeting all the other guests. Now the words, multi-level marketing and cult began circling in my head.

Given that my time is quite valuable, I asked one of the associates as tactfully as possible if this was informational or a recruitment meeting. Again, I was told it was informational, absolutely not a recruitment meeting and to please keep an open mind because everything would be shortly explained.

Guests were then directed to a small room with stacking chairs (minimum padding) and spent the next almost 2 hours listening to their successful marketing director all the reasons to buy into this multi-level marketing business. Since I was in the back of the room and was not raised to be a rude individual, I stayed. However, I was not a happy camper because I was definitely lied to by the person who invited me because 2 of the 3 points on the last Power Point slide specifically involved recruitment.

What really bothered me was that the majority of people (mostly young people under the age of 30) in the room were actively listening to this sales pitch which was identified numerous times by the marketing director as not a sales pitch. After all, if you joined them part time you could make over $20,000 annually by just working with 4 families in a month. Of course, the marketing director did not say that you need 4 new families each month to sustain that income. As the old adage goes If it sounds too good to be true, it probably is.

So what does this have to do with ethical values in business? Absolutely everything! Ethics first and foremost are about being honest. When I asked the associates what they did, the only response was We help people. Any further questions were slickly evaded by having a new associate enter the conversation.

Second ethics is a referral mechanism or criteria. Since I network a lot, I also believe in referrals. Ethics is about knowing individuals and what type of values that guide them. Since I was intentionally mislead, I can no longer refer this individual or his organization and when asked will honestly share my perception that this is not a reputable firm no matter what some nationally known business guru said.

As in this case, not only was I mislead by the individual who issued the invitation, but the associates I met at the firm as well as the marketing director. Isn’t it funny that a firm can’t even be honest and call their marketing director a sales director? I guess by calling them a sales director would be too honest or ethical and might scare people. NOTE: Upon returning home, I did a Google search of this organization and discovered yes they were a multi-level marketing firm. Yes, I should have done this before accepting the invitation, but I believed that the person was forthcoming in directly answering my 2 questions.

So you as a small business person who may actually have such a firm in your formal networking group can avoid my unethical networking experience by following these two rules. (I used to have only one rule, but expanded to a second one.)

1. Directly ask if your potential client market will be there?
2. Do a Google, Yahoo, etc. search on the Internet regardless of the response to question #1

You will learn two things. The first is the ethics of the person involved and the ethics of the organization. Possibly the individual has been conditioned hence why the word cult is used as a descriptor not to think of the organization as MLM.

Business cannot be values-free or ethics-free simply because it is not people-free. Customers, suppliers, financiers, employees and communities are all made up of humans with names and faces. The co-creation of value for all of these stakeholders relies heavily on collaboration.

Is “Business Ethics” an oxymoron?. No – in fact the phrase itself is actually more of an irrelevance than an oxymoron. Good ethics in all parts of our lives actually come back to common sense

Resource Author Francisco Rodriguez Higueras
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